Factors enhancing Learner Satisfaction in Electronic Learning Courses


Shahid Bahonar University of Kerman


AbstractSince E-learning is rapidly expanding in developing countries, it is important to note and invest on the related educational processes. E-learning is a learner-based model which enables learners to find information at personal pace and at the desired time. E-learning is not merely the use of electronic devices and modern technology. In designing such courses attention should be paid to educational aims and theories, and the characteristics and needs of the learners.
To be a suitable educational method and to survive competition, E-learning should be able to improve educational performance and increase learner satisfaction compared with common modes of education. Learner satisfaction from the educational course is an influential factor in learner persistence, educational performance, and attracting new learners in educational processes, especially E-learning. Therefore, we aimed to determine the effective factors in increased learner satisfaction from E-learning courses. A documentary-analytical method has been used and after describing the E-learning process, its advantages and disadvantages and leaner satisfaction of this method have been assessed. The influential factors are scientific and theoretical knowledge and attitude of the educator towards electronic learning and new technologies, attitude, self-efficiency and the learner's anxiety towards computers and electronic learning, and the variety and facilitated technology application. Ultimately, some suggestions have been presented for increasing learner satisfaction in E-learning systems.